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Desktop Buddy
Knowledge Base

Installation

  1. I cannot tell which version of Java I have installed.
  2. I get a plain blank window during the installation.

Using Desktop Buddy

  1. How do I....?

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Answers

Installation

  1. I cannot tell which version of Java I have installed.

    Sun have provided this useful webpage that detects which version you have on your computer:

    http://www.java.com/en/download/help/testvm.xml

  2. I get a plain blank window during the installation.

    This can occur with some ATI graphics cards with Java. If you experience anything similar, the solution is relatively simple:
    You need to alter the ATI card's 3D quality setting from "High Quality" to "Balanced". You can do this from the ATI control panel that you can access from the Display properties panel.

    You could also try switching the 3D Renderer used by Desktop Buddy. You can switch between DirectX and OpenGL renderers on the Options menu.

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Using Desktop Buddy

  1. How do I....?

    If you have a question relating to Desktop Buddy, please email: support@dakinewave.com

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Support

If you cannot find the answer to your problem, please send an email to: support@dakinewave.com providing full details of the issue. It will also help us if you list your computer's specification. Thank you.


 
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